PRIVACY POLICY

This Privacy Policy describes how Velorlane ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from velorlane.com.

Information We Collect

When you visit the site or make a purchase, we collect certain information:

  • Personal Information: Name, billing address, shipping address, payment information (credit card numbers, PayPal details), email address, and phone number.

  • Device Information: IP address, web browser type, time zone, cookies, and search terms that referred you to our site.

How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders, including sending order confirmations, shipping updates, and invoices.

  • Communicate with you and provide customer support.

  • Screen orders for potential risk or fraud.

  • Improve and optimize our store experience and marketing campaigns (with your consent).

Data Sharing & Third Parties

We share your Personal Information with trusted third parties to help us provide our services:

  • Shopify: Powers our online store platform.

  • Payment Processors: Stripe, PayPal, or other payment gateways to securely process payments.

  • Logistics Partners: Order fulfillment centers and postal carriers to deliver your order.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights (GDPR & CCPA)

If you reside in the European Economic Area (EEA) or California, you have the right to access, amend, or delete the personal information we hold about you. To exercise these rights, please contact us at [support@velorlane.com].

Cookies

We use cookies to remember your cart items, store preferences, and understand store traffic. You can disable cookies through your browser settings at any time.