SHIPPING POLICY

At Velorlane, we aim to provide reliable and transparent shipping options for all pet lovers worldwide. Below are the details of how we process and deliver your orders.

Order Processing Time

  • All orders are processed and verified within 1 – 2 business days (Monday through Friday, excluding public holidays).

  • Order tracking details will be automatically sent to your email once your package has been dispatched from our warehouse.

Estimated Delivery Times

Depending on your delivery address, standard delivery usually takes:

  • United States & Canada: 7 – 15 business days

  • United Kingdom & Europe: 8 – 14 business days

  • Australia & New Zealand: 8 – 14 business days

  • Rest of the World: 10 – 20 business days

Note: Delivery times may be subject to minor delays due to customs clearance processes, local postal service disruptions, or peak holiday seasons.

Shipping Rates

  • Standard Shipping: Calculated at checkout based on destination and order weight (or FREE Shipping on orders over [Insert Free Shipping Threshold, e.g., $75]).

Tracking Your Order

Once dispatched, you will receive a Shipping Confirmation Email containing a tracking link. You can track your package directly through our website or via the carrier’s portal. Please allow up to 48 hours for tracking information to update.

Customs, Duties, and Taxes

  • International orders may be subject to import taxes, duties, and customs charges levied by the destination country.

  • Velorlane is not responsible for these extra charges. All fees imposed during or after shipping are the sole responsibility of the customer.

Incorrect Address Disclaimer

It is the customer's responsibility to ensure that the shipping address entered is correct. If you realize you entered an incorrect address, please contact us immediately at [support@velorlane.com]. We cannot guarantee changes if the order has already been processed or shipped.